Terms of service
Terms of Service — Luxe2Rue
These Terms of Service govern the use of the Luxe2Rue website and the sale of products offered through our store.
By placing an order on our website, you fully agree to these terms and conditions.
1. Legal Information
The Luxe2Rue website is operated by:
Company Name: Prime Achat
Address: Gohrer Str. 54
SIRET: 851 882 704
Customer Support Email: support@luxe2rue.com
2. Products & Authenticity
All products sold on Luxe2Rue are authentic and inspected before shipping.
Certain items may be classified as B-Grade or refurbished, meaning they may have minor cosmetic imperfections that do not affect the overall quality or functionality of the product.
Product availability may vary depending on stock levels and restocking schedules.
3. Pricing
All prices are displayed in euros (€), including VAT where applicable.
Luxe2Rue reserves the right to modify product prices at any time.
4. Orders
By placing an order, customers acknowledge and accept these Terms of Service.
Luxe2Rue reserves the right to refuse an order in cases of previous disputes or suspected fraudulent activity.
5. Payment
We accept the following payment methods:
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Credit and debit cards (via Stripe)
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PayPal
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Installment payments (when available at checkout)
Payment must be successfully authorized before an order can be processed.
6. Shipping & Delivery
We offer worldwide shipping.
Estimated delivery times:
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Standard Shipping: 10–21 business days
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Express Shipping: According to the options available at checkout
Delivery times may vary depending on the shipping carrier and destination country.
Luxe2Rue is not responsible for shipping delays caused by transportation providers.
7. Right of Withdrawal
In accordance with European consumer protection laws, customers have 14 days from the date of delivery to exercise their right of withdrawal.
Please refer to our Return & Refund Policy for further information regarding the return process.
8. Returns & Refunds
Returns are accepted in accordance with the conditions outlined in our Return & Refund Policy.
Products must be brand new, unworn, and returned in their original packaging.
9. Warranty & Product Compliance
In the event of a confirmed product defect or an error with an order, Luxe2Rue will handle the necessary procedures and offer an exchange or a full refund.
10. Limitation of Liability
Luxe2Rue shall not be held liable for indirect damages resulting from the use of the website or the product after delivery.
11. Personal Data Protection
All personal information collected is processed in accordance with the General Data Protection Regulation (GDPR).
For more information, please refer to our Privacy Policy.
12. Intellectual Property
The Luxe2Rue brand name, logo, and all website content are protected by intellectual property rights.
Unauthorized reproduction, distribution, or use of these materials is strictly prohibited without prior permission.
13. Governing Law
These Terms of Service are governed by European law.
Any disputes shall be submitted to the competent courts.
14. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
The version applicable to an order is the version published on the website at the time the order was placed.
15. Contact Information
For any questions or inquiries, please contact:
Legal Notice — EU Compliance
This page has been drafted in accordance with the requirements of European consumer protection legislation governing distance selling.