Refund policy

Return & Refund Policy — Luxe2Rue

At Luxe2Rue, we are committed to providing you with a reliable and satisfying shopping experience.

If an item does not meet your expectations, you have 14 days from the date of delivery to request a return or exchange.

Returns & Exchanges

Defective Product or Error on Our Part

  • We cover all return shipping costs.

  • You may request an exchange or a full refund.

Incorrect Size — Exchange Requested

  • We cover the return shipping costs for the exchange.

  • The product must be brand new, unworn, with all original tags and packaging.

Change of Mind / Product Does Not Meet Your Expectations

  • Return shipping costs are your responsibility.

  • The product must be returned in perfect condition, unused, and in its original packaging.

Refund Conditions

  • Refunds are issued after the returned product has been inspected and approved.

  • Refunds are processed using the same payment method used for the original purchase.

  • Original shipping costs are refunded only if an error or defect is confirmed.

Returns That Will Not Be Accepted

Returns may be refused if:

  • The item shows signs of use.

  • The original packaging is incomplete or damaged.

  • The return request is submitted after the legal 14-day period.

  • Proof of purchase is missing.

Return Procedure

To request a return or exchange, please contact us at:

support@luxe2rue.com

Please include your order number and the reason for your return.

Our customer support team will provide you with further instructions on how to proceed.

Authenticity & Quality Control

All our products are carefully inspected and authenticated before shipping.

Returned products undergo the same inspection process to ensure the highest quality standards.

Processing Times

Please allow 5 to 10 business days from the date our team receives your returned product for your return and/or refund to be processed.

Legal Information — EU Compliance

This return policy complies with the applicable European Union consumer protection regulations regarding:

  • The 30-day right of withdrawal.

  • Coverage of return shipping costs for defective or non-conforming products.

  • Transparency regarding refund conditions.

By placing an order on our website, you acknowledge and accept the terms and conditions outlined above.