Shipping, Returns, Refunds & Warranty Policy — Luxe2Rue

At Luxe2Rue, we do everything we can to ensure your order reaches you as quickly as possible, wherever you are in the world.

1. Shipping Policy

Shipping Destinations

We ship to:

• Mainland France

• Europe and Switzerland

• The rest of the world

Processing & Delivery Times

Orders are generally processed within 1 to 3 business days.

Once dispatched, estimated delivery times are:

• Standard Shipping: 10–21 business days

• Express Shipping: According to the options available at checkout

Delivery times may vary depending on:

• Destination

• Periods of high demand

• Customs inspections

• Shipping carrier

Shipping Costs

• Standard Shipping — France: Free

• Express Shipping — France: €8.80

• Express Shipping — Rest of the World: €14.99

Exact shipping costs are displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number, when available.

Tracking information may take a few days to become active, depending on the shipping carrier.

Customs Duties & Taxes

For deliveries outside the European Union, customs duties or import taxes may apply according to the regulations of the destination country.

These additional charges are the customer's responsibility.

Incorrect or Incomplete Shipping Address

If the shipping address provided is incorrect, incomplete, or undeliverable, the package may be returned to us.

In such cases:

• Additional reshipping costs will be the customer's responsibility.

• Luxe2Rue cannot be held responsible for delays resulting from incorrect shipping information.

Lost Packages or Significant Delays

If your package appears to be delayed, stuck in transit, or lost, please contact us at:

luxe2rue@gmail.com

We will investigate the issue with the shipping carrier.

Damaged Packages

If your package arrives damaged:

• Please refuse delivery, if possible.

OR

• Send us clear photographs of the damaged packaging and product within 48 hours.

We will offer an appropriate solution in accordance with our Return & Refund Policy.

Customer Support

For any questions regarding your delivery, please contact:

luxe2rue@gmail.com

We will respond as quickly as possible.

2. Return & Refund Policy

At Luxe2Rue, we are committed to providing a reliable and satisfying shopping experience.

If an item does not meet your expectations, you have 14 days from the date of delivery to request a return or exchange.

Returns & Exchanges

Defective Product or Error on Our Part

• We cover all return shipping costs.

• You may request an exchange or a full refund.

Incorrect Size — Exchange Requested

• We cover the return shipping costs for the exchange.

• The product must be brand new, unworn, with all original tags and packaging.

Change of Mind / Product Does Not Meet Your Expectations

• Return shipping costs are your responsibility.

• The product must be returned in perfect condition, unused, and in its original packaging.

Refund Conditions

• Refunds are issued after the returned product has been inspected and approved.

• Refunds are processed using the same payment method used for the original purchase.

• Original shipping costs are refunded only if an error or defect is confirmed.

Returns That Will Not Be Accepted

Returns may be refused if:

• The item shows signs of use.

• The original packaging is incomplete or damaged.

• The return request is submitted after the legal 14-day period.

• Proof of purchase is missing.

Return Procedure

To request a return or exchange, please contact:

luxe2rue@gmail.com

Please include your order number and the reason for your return.

Our customer support team will provide further instructions on how to proceed.

Authenticity & Quality Control

All our products are carefully inspected and authenticated before shipping.

Returned products undergo the same inspection process to ensure the highest quality standards.

Processing Times

Please allow 5 to 10 business days from the date our team receives your returned product for your return and/or refund to be processed.

Legal Information — EU Compliance

This return policy is intended to comply with applicable European Union consumer protection regulations regarding:

• The 14-day right of withdrawal

• Coverage of return shipping costs for defective or non-conforming products

• Transparency regarding refund conditions

By placing an order on our website, you acknowledge and accept the terms and conditions outlined above, subject to applicable consumer protection laws.

3. Warranty & Protection

3.1 Standard Warranty Included (12 Months)

All products sold on Luxe2Rue automatically benefit from a 12-month commercial warranty, starting from the date the order is received.

This warranty exclusively covers manufacturing defects or functional failures occurring under normal conditions of use.

This commercial warranty is provided at no additional cost to the customer.

3.2 Optional Extended Warranty (24 Months)

At the time of purchase, customers may choose to purchase an additional 12-month warranty extension, bringing the total commercial warranty coverage period to 24 months.

The extended warranty:

• Is optional

• Requires additional payment

• Applies only to the specific product purchased

• Is non-refundable and non-transferable

The coverage conditions are identical to those of the standard commercial warranty.

3.3 What the Warranty Covers

Both the standard and extended commercial warranties cover:

• Manufacturing defects

• Internal failures not caused by the customer

• Abnormal technical malfunctions

In the event of a covered issue, Luxe2Rue reserves the right, depending on the circumstances, to:

• Arrange a repair

• Provide a replacement

• Offer a partial or full refund

The appropriate solution will be determined on a case-by-case basis, following an assessment of the issue.

3.4 What the Warranty Does NOT Cover

The commercial warranty does not cover:

• Accidental drops, shocks, or impacts

• Damage caused by water, humidity, or heat

• Misuse or improper use of the product

• Repairs or modifications carried out by unauthorized third parties

• Normal wear and tear

• Natural battery degradation over time

• Cosmetic damage (scratches, marks, cracks)

• Accessories and consumable parts (filters, attachments, cables, etc.)

Any product presenting one or more of these conditions may be excluded from commercial warranty coverage.

3.5 Warranty Claim Procedure

To submit a warranty claim, customers must provide:

• Their order number

• A detailed description of the issue

• A clear photo or video showing the reported defect

• The product's serial number, if applicable

Failure to provide the required information may result in the commercial warranty claim being rejected.

3.6 Return Shipping Costs

• Return shipping costs may be the customer's responsibility, unless otherwise specified.

• If a product is confirmed to be defective, an appropriate commercial solution may be offered.

3.7 Limitations & Misuse

• Only one commercial warranty claim per product is permitted.

• Any attempt at fraud or resale of the product will immediately void the commercial warranty.

• Luxe2Rue reserves the right to reject any abusive or non-compliant commercial warranty claim.

These provisions do not limit customers' mandatory statutory rights.

3.8 Customer Support

Support Location: France

Email: luxe2rue@gmail.com

Average Processing Time: 5–10 business days