Shipping policy

Shipping Policy — Luxe2Rue

At Luxe2Rue, we do everything we can to ensure your order reaches you as quickly as possible, wherever you are in the world.

Shipping Destinations

We ship to:

  • Mainland France

  • Europe and Switzerland

  • The rest of the world

Processing & Delivery Times

Orders are generally processed within 1 to 3 business days.

Once dispatched, estimated delivery times are:

  • Standard Shipping: 10–21 business days

  • Express Shipping: According to the options available at checkout

Delivery times may vary depending on:

  • Destination country

  • Periods of high demand

  • Customs inspections

  • Shipping carrier

Shipping Costs

  • Standard Shipping — France: Free

  • Express Shipping — France: €8.80

  • Express Shipping — Rest of the World: €14.99

Exact shipping costs are displayed at checkout before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number, when available.

Please note that tracking information may take a few days to become active, depending on the shipping carrier.

Customs Duties & Taxes

For deliveries outside the European Union, customs duties, import taxes, or additional fees may apply depending on the destination country's regulations.

These additional charges are the customer's responsibility.

Incorrect or Incomplete Shipping Address

If the shipping address provided is incorrect, incomplete, or undeliverable, the package may be returned to us.

In such cases:

  • Additional reshipping costs will be the customer's responsibility.

  • Luxe2Rue cannot be held responsible for delays resulting from incorrect shipping information provided by the customer.

Lost Packages or Significant Delays

If your package appears to be delayed, stuck in transit, or lost, please contact us at:

luxe2rue@gmail.com

Our customer support team will investigate the issue with the shipping carrier and work toward an appropriate resolution.

Damaged Packages

If your package arrives damaged:

  • Please refuse delivery, if possible.

OR

  • Send us clear photographs of the damaged packaging and product within 48 hours of delivery.

We will assess the situation and offer an appropriate solution in accordance with our Return & Refund Policy.

Customer Support

For any questions or concerns regarding your shipment, please contact:

luxe2rue@gmail.com

Our customer support team will respond as quickly as possible.

Last Updated: November 2026